Professional IT Support and Consulting Since 2000.

Microsoft Certified Database Administrator CCNA Cisco Certified
Microsoft Certified System Engineer
Cisco Systems Partner Premier Certified
Microsoft Certified Technology Specialist
ZIX Corp Certified Partner
compTIA Certified
Microsoft Small Business Specialist
Fortinet Certified

Author Archive

Eric Besore, Senior Network Administrator

Eric earned his Bachelor of Science at Portland State University. His certifications include Vmware VTSP5, VSP5, Axcient, and Microsoft Certified Technical Specialist. He is especially fascinated with new technology like phones, tablets, and gadgets, and he always keeps updated on new mobile devices and beta testing the next version of Windows. After graduating college he… [Read more]

Andrew Smith, Network Administrator

Technology support and troubleshooting always came naturally to Andrew.  Since the first computer his parents bought (IMB 8086 with a monochrome monitor, no hard drives and two 5 ¼ floppy disks) to the more complex servers and SANs today, he really enjoys the challenge of technology support and system designs. Andrew has been in IT… [Read more]

Aaron English, Network Administrator

Aaron has been with Convergence for over 10 years, watching the company grow from a startup to a thriving business. With a B.A. from the University of North Dakota and certifications from the Cisco Networking Academy, he chose his career path because he loves working with new technologies. “Each day is something new. You will… [Read more]

Dillon Dunnington, Network Administrator Level I

Dillon consistently gets great feedback from clients and has been described as a “tech god”. He chose a career in IT because he enjoys technology and helping people, and combining them in a career gives him the best of both worlds. With a B.S. in Industrial Technology from the University of Idaho, Dillon worked in… [Read more]

Kathel Kelton, Technical Services Director

Kathel has 10+ years of experience providing IT consulting and support for a wide range of companies in the Portland Metro area. Much of the work entailed network architectural assessments and design, security audits, disaster recovery and business continuity planning, authoring policies/practices/procedures, hardware/software upgrade planning, instruction, and budget preparation. Kathel has also provided guidance regarding… [Read more]

Jeff Martin, Customer Service Team Manager | Network Administrator

Jeff has been in the IT industry for over 15 years, starting with his first IT job at Portland State University while he was earning his degree (a B.S. in Business Information, Information Systems). He loves technology and would even say he’s addicted to it. Some of his other interests include photography, astronomy and mountain… [Read more]

Tony Johnson, Network Operations Center Administrator

Tony graduated high school with an Oregon High School Diploma from Portland Community College (Sylvania campus) in 2000 with a focus on Computer Science. He went on to obtain his Bachelor of Science degree in Computer Science from Portland State University in 2003. Convergence Networks is the fourth Portland-area Managed I.T. Service Provider that Tony… [Read more]

Ryan Katsanes, Technical Services Team Manager

Ryan is known for his love of photography and passion for Apple. He has been a computer guy ever since his teenage years. Currently Ryan manages the team of Technical Services Directors at Convergence. Before coming here, he was the Senior Systems Administrator for a small pharmaceutical company that grew to be publicly traded. Outside… [Read more]

Karl Boercker, Technical Services Director

Karl lights up the office with his charm and sense of humor. With a B.A. in Business Administration and Management Information Systems, Karl has over 10 years of IT experience. He chose a career as a Technical Services Director because of the fusion of IT, interpersonal communications and business needs analysis. Someday soon, Karl hopes… [Read more]