Client Testimonials

Choosing an IT provider is like choosing a mechanic — there are some great ones out there, but there are also some who will happily rip you off while giving you terrible service. If you’re like most business managers, you’ve had your fair share of IT rip-offs. The best way to find a good mechanic is to hear from the mechanic’s customers, and IT is the same way. Here are some things our clients have said about us.

“I brought up at our all staff meeting this morning that we had had some fairly substantial changes made to our server on Wednesday night and asked if everyone’s computers were working fine. The response I received back was “Really?!? Hardly noticed…” with a minor sense of disbelief.

In other words, the fix you designed and put in place (and of course the manner it was put in place) made for a true non-event for our staff. Given that a server was pulled from the middle of the system and routing reworked around it, this is a big accomplishment in my book. Add on top of that that you created a solution that didn’t involve dismantling the Microsoft bundle and rebuilding from scratch, and we had both very little employee impact and much less expense than we could have faced.

Another example of why we had to switch to Convergence.”

-Bob Seibert, Pacific West Bank

Have you ever met a stereotypical, arrogant IT guy? They act superior because they happen to have studied computers and they try to make everyone around them feel dumb. That doesn’t happen here. When we hire a new employee, we look for something rare: a technician who is great with computers AND people. Our techs know their way around a network, but unlike many IT guys, they won’t hold that knowledge over your head.

“I very much appreciate the fact that the analysts do not “talk down” to us, which I have experienced with other firms. They work hard to resolve the issue, maintain a sense of humor, and listen carefully to what we say.”

-Linda Lewis, Innovative Care Management

As a Convergence client, you will have your own direct phone number to contact your team of technicians. When you call in for support, you will talk to one of the same six people on your IT team – experienced technicians who know you, know your network, and are easy to reach.

“I can’t say enough great things about Alpha team who supports us. I get immediate action, and do not have to worry about anything when an issue comes up. I have never had to wait, or have them call me back. I have seen the other side of IT support, and you have a great team that treats your customers with total respect, and have the training to fix any issues that come up. I am very pleased.”

-Vicky Glimpse, Tualatin Imaging

“I wanted to let you know that right before the holiday, Ryan went into action mode when our website went down just as our year end appeal was hitting the mail. It was an issue with our National office failing to renew the domain but without Ryan’s help tracking down the root of the issue, we would have been spinning around in circles. It is just this type of service that makes us proud to call Convergence our trusted partner!

As always, we love you guys!”

-Denise Velaski, Friends of the Children