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Customer Success Story:

AHA!

Situation

AHA! is a growing team of writers and designers based in Vancouver, Washington, serving their clients with expert communications strategy. After losing their only IT person, they found that their network had security holes, lacked business continuity and was not up to IT best practice standards.

Their most pressing issue was that their current phone system simply could not support another single phone, preventing the AHA! team from growing. They needed a new phone system that could support the most advanced VoIP (Voice over Internet Protocol) technologies – a solution their current infrastructure was not ready to support. This transition would require great attention to change management to minimize the impact to their network.

Actions

Convergence Networks rapidly moved the AHA! network forward, lining up business goals with technology goals and completing the following actions:

  • Preparing the network for the new VoIP phone system installation.
  • Documenting the network.
  • Developing an offsite disaster recovery and business continuity plan with consistent backups.

Results

AHA!’s network is now up to all standard IT best practices, and their security holes have been fixed. Convergence Networks provides AHA!’s ongoing outsourced IT services, including everything from virtual CIO services to daily end user support. With business continuity and a scalable network and phone system, their IT design fully supports their continued growth.