Many people ask what it means to be a Managed Services Provider (MSP). The simplest explanation is that we provide outsourced IT services. But we go above and beyond this definition; we are your partners in technology.
THE CONVERGENCE DIFFERENCE
We are the most experienced and most successful MSP local to the Northwest. Because we are local, we will never outsource our support services to another country. You will have a dedicated local service team to take care of your business’ IT needs. We are not a business that over promises and under delivers; if you need us we will be there. Our technicians are friendly, knowledgeable and always treat our clients with respect.
In 2013 we were recognized for our excellence of customer service and technical aptitude as one of the top 100 MSPs in the world by the MSPMentor list.
HOW WE DO BUSINESS
We don’t just provide IT support, we manage your infrastructure and help your business plan for its future. Our virtual chief information officers (VCIOs) will help you evaluate employee work flow, revenue generation and business continuity issues. This system will keep your IT costs low and efficiency high.
At Convergence we aren’t just providing you a service we are investing in you. We don’t lock our client’s into extended contracts unless it is requested.
We believe in taking responsibility and seek to earn your business through excellence of service. If we aren’t providing the best service available, we believe our clients should have the freedom to find someone who will. This means that our agreements are month to month, rather than long term contracts. Our service is the best because we strive to earn your business each and every day.
“I want to earn your business and your trust”
-Eric Gray, Convergence Networks founder and managing partner