OUR PROCESSES

Convergence Networks is both a fully certified ITIL (IT Information Library) shop and a steady participant of Service Leadership’s Operational Maturity processes.   Our entire organization is trained and most are certified in ITIL standards and OML Processes. Everything we do is designed and measured against these best practices, allowing us to give our clients the most effective and consistent results.

Our Operational Maturity Level constantly ranks amongst the highest of all Managed Service Providers throughout the world, in our quarterly surveys, and we fall into Best of Class in most categories.